MapleWeave Textiles Inc. Privacy Policy

At MapleWeave Textiles Inc. ("we," "our," or "us"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our online platform, engage with our services, or interact with us. We conduct our business in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where relevant, and Canadian privacy legislation.

Information We Collect

We collect various types of information to provide and improve our high-end textile and home decor services.

• Personal Data You Provide: This includes information you voluntarily submit to us, for example, when you fill out contact forms, make inquiries, or engage in B2B consultations. This may include your name, phone number, email address, company name, and any additional details you provide regarding your project or order needs.
• Usage Data: We may collect data on how our online platform is accessed and used. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Tracking & Cookies Data: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

MapleWeave Textiles Inc. uses the collected data for various purposes:

• To provide and maintain our service, including our offerings of handcrafted rugs, embroidered cushions, bespoke bedsheets, and custom textile solutions.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support and respond to your inquiries regarding our B2B wholesale, personalized embroidery, or custom contract services.
• To gather analysis or valuable information so that we can improve our service and tailor our textile offerings.
• To monitor the usage of our service.
• To detect, prevent, and address technical issues.
• For marketing purposes, such as sending you information about our new eco-conscious linen curtains or digitally printed textile designs, if you have opted in to receive such communications.

Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• We need to perform a contract with you, such as fulfilling orders for custom sofa covers or hotel textile contracts.
• You have given us permission to do so.
• The processing is in our legitimate interests and it is not overridden by your rights.
• For payment processing purposes.
• To comply with the law.

Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of MapleWeave Textiles Inc.
• Prevent or investigate possible wrongdoing in connection with the service.
• Protect the personal safety of users of the service or the public.
• Protect against legal liability.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our online platform, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Security of Data

The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information when you submit or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. MapleWeave Textiles Inc. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

In certain circumstances, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where MapleWeave Textiles Inc. relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. Please contact us at our address below if you wish to exercise any of these rights.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

MapleWeave Textiles Inc.

109 Textile Drive, Markham Industrial Zone,
Toronto, Ontario M4H 2A1, Canada